Does your organization need to build an awareness of what trustworthy AI is? Take the IBM Trustworthy AI Assessment to discover out how your company stacks up.

Overview

Artificial intelligence services from IBM can help you lot drive smart evolution of your workflows, technology and entire arrangement. Our industry experts help yous implement a information-first strategy, augment with third-party sources, and operationalize and accelerate AI integration across your enterprise to generate positive business growth.

Benefits

Improve customer and employee experiences

99%

99% of respondents report an increment in customer satisfaction as a result of using virtual agent technology. Utilizing conversational AI tin help meet customers on their terms and accost their requests while reducing endeavor.¹

Calibration and operationalize trustworthy AI

1/3

Nearly one third of executives program to boost their investment in AI every bit a effect of the pandemic. IBM's proven methodologies tin can help y'all consistently run, maintain and calibration AI solutions from pilot to production.²

Drive business value and profitability with AI

85%

More than than 85% of advanced adopters are reducing operating costs with AI — augmenting man capability and helping enhance or protect top line revenue, experience and appointment.

Testimonial

IBM emerged equally a leading service provider… Its scale and operational excellence across the entire value chain of AI services are a powerful combination with IBM'south renewed vision of becoming an 'integrator of AI' for its global AI clientele.

— Reetika Fleming, Enquiry Vice President, HFS Research

AI services

AI consulting

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AI services from IBM tin can help you bulldoze smarter reinvention of your workflows and technology.  Augment human being capabilities and functioning to meliorate outcomes for your customers, employees and other stakeholders.

Conversational AI services

Man wearing headset

Amend client and employee experiences while lowering operating costs with AI and Cognitive Care. Apace deploy AI assistants and leverage existent-time data to engage with customers well-nigh and handle increases in contact volumes.

AI at Scale

Energy wave

IBM's methodologies can aid yous consistently run, maintain and calibration AI and machine learning solutions from pilot to production. Prefer a standard framework for developing and deploying AI applications and bulldoze positive ROI for enterprise AI.

AI for risk and compliance

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IBM RegTech helps clients harness the power of AI to stay current on ever-changing regulations. Watson and Promontory Informational Services provide cease-to-end risk and compliance direction to enable ameliorate decisions and regulatory governance.

Content intelligence

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Transform circuitous document digitization with AI and ML to unlock value from unstructured information. Speed transaction times, reduce cost and increase accuracy across industry-specific, regulatory, customer and supply chain processes.

Trustworthy and responsible AI

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AI upstanding considerations have never been more than of import; however, parameters effectually AI remain vague and intangible. IBM has the global feel and frameworks to help organizations test and regulate AI.

AI services example studies

Rhode Island transforms contact eye for public wellness services

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IBM helped the State of Rhode Island modernize and automate contact middle operations to support public health service efforts.

ABN AMRO Bank elevates customer experience with conversational AI

A man using a digital bank teller

Netherland-based ABN AMRO Bank integrated conversational AI that helped automate 150K customer conversations per quarter and empathize customer needs in real fourth dimension.

Siemens Gamesa scales machine learning to reduce manufacturing errors

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Partnering with IBM, Siemens Gamesa adopted AI at Scale best practices to deploy ML solutions on Microsoft Azure to transform manufacturing.

Resources

IBM named a leader in AI Services

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IBM was ranked a leader in IDC's Worldwide Artificial Intelligence Services 2021 Vendor Assessment.

Forrester Total Economic Impact (TEI) Study on Contact Center Transformation

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Understand the ROI of working with IBM to migrate to a cloud-based contact eye and  integrate AI to farther improve price efficiencies.

Data and AI Virtual Forum series

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Feel client stories, hear from manufacture leaders, connect with IBM executives and experts, and understand how IBM can assistance you lot advance your journey to AI.

Related solutions

  1. The IBM Institute for Business concern Value (IBV), in cooperation with Oxford Economic science, surveyed ane,005 respondents, across 12 industries and 33 countries, to gather functioning data from organizations employing VAT daily, in live situations, for periods from six months to just over iv years. Study respondents were senior executives, directors, or managers of contact middle or customer service operations, channels, digital technology, or IT with hands-on knowledge of their VAT implementations.
  2. Unpublished data from IBM Found for Value survey on AI Value (n=2765 C-level business organisation executives in major industries, functional areas, and geographies).